Professional Experience
The delivery record
Senior Scrum Lead / Sr. Technical PM / Release Train Engineer
Tata Consultancy Services (TCS) — Client: New York Life & Silicon Valley Bank · Remote
April 2024 – Present
Senior Scrum leader and Agile program partner for enterprise clients, accountable for delivery execution, cross-team coordination, and metrics-driven reporting across distributed Scrum teams.
Key Outcomes
- +15% sprint completion through tighter planning, risk management, and decision cadence.
- −10% task deviation via clearer Definition of Ready/Done and higher-quality refinement.
- +20% team morale from a steady coaching rhythm.
- −25% time zone delays across 5 cross-functional teams at SVB.
- ~95% capacity sustained by shielding teams from disruption.
How I Ran It
- RTE at PI Planning: facilitated events across multiple teams on the Enterprise User Computing ART.
- Risk & impediments: owned the program risk register and impediment log.
- Executive readouts: reported train health and PI commitments to leadership.
- Kanban flow: WIP limits and proactive impediment removal cut impediments 30%.
Sr. Scrum Master
Crown Castle · Remote
April 2022 – April 2024
Facilitated all Scrum ceremonies while contributing to an enterprise Agile transformation.
Key Outcomes
- +30% delivery reliability through proactive impediment resolution and stronger estimation.
- −25% cross-team risk by standing up structured dependency management forums.
- +40% stakeholder engagement through transparent progress reporting.
- 3 new Scrum Leads and multiple Product Owners developed.
How I Ran It
- Transformation partner: co-facilitated Agile 101 workshops.
- Enablement: authored onboarding runbooks for new Scrum teams.
- Scaling under constraints: launched the Enterprise Release Management squad.
Sr. Scrum Master
Hanes · Remote | Homepoint Financial · Remote | Sysco Services · Houston
October 2018 – April 2022
Led distributed technical teams delivering HR, business technology, and financial platforms.
Key Outcomes
- Reduced cycle time by managing team activity and issue tracking in Azure DevOps.
- Reliable commitments through guided story selection, task definition, and sizing.
- High-performing teams built with coaching, mediation, and conflict management.
How I Ran It
- Full-cadence facilitation: standups, refinement, planning, reviews, retrospectives.
- Alignment at scale: coordinated Scrum Masters to operate as one organization.
- Mentorship: coached junior Scrum Masters and drove real retro follow-through.
Earlier Career Highlights
Halliburton · Wells Fargo · Bluware · LINN Energy · BP (CGI)
2012 – 2018 · Houston, TX
Key Outcomes
- $500M+ program: led build-and-release for a BP transformation reaching 5,000+ users globally, on time.
- $15M PMO: established a new IT PMO at LINN Energy; issues resolved within 24 hours.
- $10M portfolio: guided Wells Fargo matrix teams across Tech, Ops, Legal, Compliance, and Finance.
How I Ran It
- Team mobilization: led 6 Agile teams of staff and suppliers at Bluware.
- Rigorous governance: scope and change management across organizational boundaries.
- Regulated delivery: executive progress reporting in heavily regulated banking.
Trusted By
